I wrote a post on managing conflict. When it comes down to it, regardless of the obstacle, what matters is how we look at the situation. Do we respond with an emotional reaction, or do we see the experience as a learning opportunity?
This past week, I was presented with a conflict. My initial reaction was one of anger - a very normal response. I was not happy about the situation. I wanted to publicly confront an individual about a situation.
Then I decided that being angry wasn’t going to solve anything (and would probably make the situation worse), so I decided I would determine what I could learn from the situation.
What I learned first was a reminder that I cannot control other people - either in what they do or how they think.
Read the rest here.
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